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Service & Support

Dongmeng has accumulated many years' experience in manufacturing stone crushing equipment. The combination of advanced processing techniques and comprehensive service has made us a competent stone crusher supplier. We provide sand making machine, cone crusher, jaw crusher, impact crusher, and compound crusher, etc.

If you are interested in getting further information please call us on +86-21-68911957

Our Commitment
1. All of the consumable parts of the stone crushing machines are in stock in Dongmeng. So if you want to replace your spare parts, contact us and we will arrange a delivery within 48 hours.
2. If any problems happened to your equipment, our technicians will contact you within 24 hours to solve your problems. They will go to the production site if necessary.
3. Clients have to pay for it if the problems are caused from a misuse. If the machine was broken because of quality defects, we will undertake the cost.

Pre-Sale Service
1. Basing on clients' requirements, we will recommend them the most appropriate types of stone crushers
2. We will put forward some reasonable proposals and expound on them for clients. After some modifications, the program that most satisfies the clients will be kept
3. Technicians are available to arrange the production site for clients
4. Technical materials like equipment list, facility layout, civil engineering drawings, installing drawings are offered

Service Process
1. According to the construction site, we will prepare the facility layout, the civil engineering drawings, the installing drawings and other materials
2. The production process will be conducted strictly in compliance with the contract
3. The crushing equipment will be strictly inspected before delivery

After-Sale Service
1. We will send technicians to the construction site to conduct machine installation and commissioning
2. Operation train is offered after the machine is installed
3. Irregular customer visit is valued

Complaint Procedure
If you are not satisfied about the service attitude or quality of our employee, please call +86-21-37566068

Shanghai Dongmeng Road & Bridge Machinery Co., Ltd.

Tel.: +86-21-68911957
Fax: +86-21-37566069
E-mail: sales009@dmluqiao.com